Returns & Refunds

We anticipate that you are satisfied with your products. If this was purchased through a store, we must abide by the store's return policy, however, if you purchased through this website directly, please see our return policy below. 

If you are not completely satisfied with your purchase, you may return your products along with your receipt within 30 days of purchase to:

Attn: Returns/Exchange Department


40 Saw Mill Pond Rd
Edison, NJ 08817

Refunds will be given for the price shown on your receipt. Shipping costs will not be refunded. Unfortunately, products purchased through may not be returned or exchanged at retail locations that sell RetiNewPro products. Exchanges should be forwarded to the above address and include receipt. Depending on the value of product returned, you should consider insuring your shipment. RetiNewPro is not responsible for any lost items returned by the customer.